Privacy Policy
Effective Date: February 2026
1. Introduction
ERS Accountants ("we," "our," or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect the following personal information when you use our contact form:
- Full name
- Email address
- Phone number
- Preferred contact method
- Service inquiry details
- Any additional information you provide in your message
3. How We Use Your Information
We use your personal information to:
- Respond to your inquiries and requests
- Provide accounting and related professional services
- Communicate with you about our services
- Improve our website and user experience
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal information based on:
- Consent: You have given explicit consent through our contact form
- Legitimate Interest: Processing is necessary for our legitimate business interests
- Legal Obligation: Processing is required to comply with applicable laws
- Contract: Processing is necessary to fulfill our contractual obligations
5. Information Sharing
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- When required by law or legal process
- With your explicit consent
- With service providers who assist us in operating our website and delivering our services (e.g., email services, cloud hosting), under strict confidentiality agreements
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using Microsoft Azure services, which maintains industry-leading security certifications.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
Information submitted through our contact form is used solely to respond to your inquiry and arrange an initial consultation. It will not be used for marketing purposes.
8. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to the processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
- Complaint: Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details provided below.
9. Third-Party Services
Our website uses Microsoft and Cloudflare based cloud services.
Cloudflare Turnstile is used for bot protection on our contact form. As part of this process, Cloudflare may collect technical data such as IP addresses and browser information to verify that you are human. This data is processed by Cloudflare in accordance with their privacy policy.
10. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
11. International Transfers
Your information may be transferred to and processed in countries other than South Africa where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.
12. Contact Us
For privacy-related questions, to exercise your rights, or to lodge a complaint, contact us at 073 472 5656 and we will get back to you.
You may also lodge a complaint with the Information Regulator:
- Website: www.justice.gov.za/inforeg/
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.